Should your goods have been damaged in transit please notify us within 3 days of receipt, if the goods were received by courier, the customer must, when signing for the goods, state they are damaged.

If you experience a reaction or a problem to any of our products please contact the sales team on 01557 870448 or email info@allnaturalme.co.uk.

Refunds may be given on returned products which are unopened and in a re-saleable condition. Products are to be returned within 28 days of receipt. 

Once we have received the goods in a re-saleable condition, a refund for the cost of the products only, will be made to your credit/debit card or through PayPal.

All Natural Me Ltd will not accept any responsibility for loss or damage to goods returned via Royal Mail/Courier Service until they are received at All Natural Me Ltd, Conchieton Business Centre, Kirkcudbright DG6 4TA and we strongly recommend that returns are sent by Recorded Delivery or some other means of a tracked delivery system. Please note we do not refund postage/carriage on goods returned except where goods have been incorrectly despatched or damaged in transit. 

If you wish to return a product, please email info@allnaturalme.co.uk or call 01557 870448. 

Remember, we are here to help. If you need assistance with anything please let us know.